Common Questions and Answers about Telehealth

 Since the start of 2020, our world has been surrounded by terrifying and frightening information surrounding COVID-19, which has put anxiety, fear, depression, and other mental health issues at an all-time high. With our communities on lockdown, mental health therapists have been unable to assists clients with these issues in person. However, with advanced technology, we can provide these services via Telehealth. Telehealth is the facilitation of mental health services using technological modalities rather than traditional face to face methods. Many individuals are hesitant to utilize this alternative way of providing mental health services due to unanswered questions; this blog explores the commonly asked questions about Telehealth. 

Is Telehealth effective?

           Yes. Within numerous research studies, the effectiveness of Telehealth vs. in-person sessions was explored. These studies found that Telehealth has been seen to have the same effect as in-person sessions. 

Why should I take advantage of Telehealth?

           There are numerous answers to this question. First, as many therapists are not able to provide in-person sessions during this pandemic, Telehealth allows individuals to continue to make progress on their treatment goals, rather than loss the progress they were currently making in traditional in-person sessions. Secondly, Telehealth will enable individuals to manage stress, anxiety, and depression that may be a result of COVID-19, rather than having to process this information on their own. Outside of the current pandemic, Telehealth can also be a helpful tool if you are unable to travel to the therapists office, if you have a health condition that limits mobility, if you live in a remote area or if there are other concerns such as weather that prevent you from making it into the office. 

Is it safe to use Telehealth?

A common concern expressed with Telehealth is privacy concerns. With platforms such as Doxy.me, privacy concerns are not an issue as this is platform that is HIPPA compliant, meaning security measures have been taken to ensure your private health information remains confidential. 

Will it be a difficult transition from in-person to Telehealth?

           Transitioning from an in-person session to Telehealth will not be a difficult transition as you and your therapist will continue to work on your treatment goals. To ensure this transition is smooth, technology must be prepared before the session takes place. For example, ensuring that the camera and microphone on your computer is functioning properly. Additionally, it is important to ensure limited distractions that may occur during the session, such as family members or even notifications on your computer that may interrupt or distract the session. 

Will insurance cover telehealth?

           Yes, especially during the COVID-19 pandemic. During this pandemic companies such as Aetna and Blue Cross Blue Shield have been covering client’s copays/coinsurance for telehealth sessions, meaning you won’t have to pay anything unless you still have to meet your deductible. Of course, this is subject to each insurance plan, so be sure to check with your insurance company or ask your therapist.

During this difficult time, please reach out to a mental health professional if you are facing anxiety, depression, or any stress. We are happy to provide telehealth sessions and phone sessions. 

Written by: Mary Collins, LPC, CADC